Frequently Asked Questions
Ordering & Shipping
How much is shipping, and do you deliver internationally?
Shipping costs are calculated at checkout based on your location and chosen delivery method. Yes, we ship worldwide, and international orders may be subject to different shipping rates and tariffs, which will be shown before you confirm your purchase.
How long will my order take to arrive?
Delivery times depend on your location. Orders within Europe usually arrive within 4-7 days, while international shipping may take longer. You’ll receive tracking information once your order is dispatched.
Can I amend or cancel my order after placing it?
If you wish to cancel or amend your order, please email us at contact@noorae.eu with your order number as soon as possible. We’ll do our best to accommodate your request, but once an order has been processed, we cannot guarantee that changes or cancellations are possible.
Returns & Issues
What is your return policy? Will I get a full refund?
You can return items within 30 days of purchase, provided they are unused and in their original condition. Once approved, your refund will be issued to your original payment method. Please note that any return shipping costs (depending on the method you choose) will be applied as outlined in our Return Policy.
Are there any items that cannot be returned?
For hygiene reasons, certain items (such as pillowcases or sleep masks) may not be eligible for return once opened. For a full overview, please refer to our Return Policy.
My item arrived damaged or faulty, what should I do?
If you encounter any issues with your Noorae product, please email contact@noorae.eu with your order number and a photo of the fault.
Products & Care
How do I care for my silk products?
We recommend gentle washing with mild detergent and air-drying your silk. For detailed instructions, please see our Care Guide.
What is the OEKO-TEX® Standard 100?
Noorae products are certified under the OEKO-TEX® Standard 100, a globally recognized system developed by independent research institutes. This label guarantees that our textiles are tested for harmful substances and are safe and healthy for your skin. Our certification is renewed annually to ensure consistent product safety.
What payment methods do you accept?
We accept iDEAL, PayPal, credit cards (Visa, Mastercard, American Express), and Apple Pay.
Frequently Asked Questions
Ordering & Shipping
How much is shipping, and do you deliver internationally?
Shipping costs are calculated at checkout based on your location and chosen delivery method. Yes, we ship worldwide, and international orders may be subject to different shipping rates and tariffs, which will be shown before you confirm your purchase.
How long will my order take to arrive?
Delivery times depend on your location. Orders within Europe usually arrive within 4-7 days, while international shipping may take longer. You’ll receive tracking information once your order is dispatched.
Can I amend or cancel my order after placing it?
If you wish to cancel or amend your order, please email us at contact@noorae.eu with your order number as soon as possible. We’ll do our best to accommodate your request, but once an order has been processed, we cannot guarantee that changes or cancellations are possible.
Returns & Issues
What is your return policy? Will I get a full refund?
You can return items within 30 days of purchase, provided they are unused and in their original condition. Once approved, your refund will be issued to your original payment method. Please note that any return shipping costs (depending on the method you choose) will be applied as outlined in our Return Policy.
Are there any items that cannot be returned?
For hygiene reasons, certain items (such as pillowcases or sleep masks) may not be eligible for return once opened. For a full overview, please refer to our Return Policy.
My item arrived damaged or faulty, what should I do?
Absolutely! We never test on animals, and most of our products are 100% vegan. If a product contains ethically sourced beeswax or honey, it will be clearly noted.
We are committed to using only the finest plant-based ingredients and sustainable alternatives to animal-derived components. Our formulations are carefully developed to ensure they align with cruelty-free and vegan principles while maintaining high performance and effectiveness.
Products & Care
How do I care for my silk products?
Yes! Our products are formulated for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that work in harmony with your skin’s natural balance.
Each formula is dermatologically tested and free from harsh chemicals, making it suitable even for those with delicate or reactive skin. Whether you have dry, oily, combination, or sensitive skin, our products are designed to nourish, hydrate, and protect while maintaining a healthy complexion.
What is the OEKO-TEX® Standard 100?
To ensure longevity and maintain the product’s efficacy, store them in a cool, dry place away from direct sunlight and heat. Avoid dipping fingers directly into jars to prevent contamination, and always keep lids securely closed.
What payment methods do you accept?
Our natural skincare products generally remain effective for 6 to 12 months. To achieve optimal results, always refer to the packaging for exact expiration dates and ensure they are used within the suggested timeframe.
Frequently Asked Questions
Ordering & Shipping
How much is shipping, and do you deliver internationally?
Shipping costs are calculated at checkout based on your location and chosen delivery method. Yes, we ship worldwide, and international orders may be subject to different shipping rates and tariffs, which will be shown before you confirm your purchase.
How long will my order take to arrive?
Delivery times depend on your location. Orders within Europe usually arrive within 4-7 days, while international shipping may take longer. You’ll receive tracking information once your order is dispatched.
Can I amend or cancel my order after placing it?
If you wish to cancel or amend your order, please email us at contact@noorae.eu with your order number as soon as possible. We’ll do our best to accommodate your request, but once an order has been processed, we cannot guarantee that changes or cancellations are possible.
Returns & Issues
What is your return policy? Will I get a full refund?
You can return items within 30 days of purchase, provided they are unused and in their original condition. Once approved, your refund will be issued to your original payment method. Please note that any return shipping costs (depending on the method you choose) will be applied as outlined in our Return Policy.
Are there any items that cannot be returned?
For hygiene reasons, certain items (such as pillowcases or sleep masks) may not be eligible for return once opened. For a full overview, please refer to our Return Policy.
My item arrived damaged or faulty, what should I do?
If you encounter any issues with your Noorae product, please email contact@noorae.eu with your order number and a photo of the fault.
Products & Care
How do I care for my silk products?
We recommend gentle washing with mild detergent and air-drying your silk. For detailed instructions, please see our Care Guide.
What is the OEKO-TEX® Standard 100?
Noorae products are certified under the OEKO-TEX® Standard 100, a globally recognized system developed by independent research institutes. This label guarantees that our textiles are tested for harmful substances and are safe and healthy for your skin. Our certification is renewed annually to ensure consistent product safety.
What payment methods do you accept?
We accept iDEAL, PayPal, credit cards (Visa, Mastercard, American Express), and Apple Pay.