Privacy Policy
Overview
As soon as you visit our website noorae.eu or contact us, we receive information about you. In this privacy policy, we explain what we do with this information. We always handle your data with care and store it securely. If you have any questions or want to know what information we hold about you, please contact us. We may amend this privacy policy when necessary. Therefore, we recommend checking this policy regularly to stay informed of any changes. This privacy policy was last updated on May 21, 2025.
This privacy policy describes how Noorae (the "Site", "we", "us", or "our") collects, uses, and discloses your personal data when you visit www.noorae.nl (the "Site"), use our services, make a purchase through the Site, or otherwise communicate with us about the Site (collectively, the "Services"). In this privacy policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose data we have collected under this privacy policy.
When does this privacy policy apply?
This privacy policy applies to all personal data we process and to all domains linked to us. This includes the personal data of anyone who has contacted us or visited our website, such as visitors, customers, and business contacts. Personal data refers to all data traceable to you as an individual, such as your name, phone number, IP address, customer number, or browsing behavior. For more information on personal data, visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Who uses your data?
Noorae is responsible for the website www.noorae.eu and is therefore the data controller for the processing of your personal data as described in this privacy policy. Our full contact details are:
Whose data do we process?
We process the personal data of anyone who has contacted us or visited our website. This includes visitors, private customers, business customers, and contacts from our partners.
How do we collect your data?
We receive data directly from you when you:
visit our website
create an account
fill in forms on our website
order products
What data do we use?
We use the following personal data:
name
home or business address
delivery address
email address
payment information
What do we use your data for?
We only use your personal data for the purpose for which we are allowed to use it: to provide you with the best possible service as a customer. We cannot do that without this information.
How long do we keep your data?
We retain your personal data as long as legally required and for as long as needed for the purpose for which we use it. For example, if you are a customer, we store your data for the statutory retention period of seven years. After that, we only retain your data for statistical purposes or to handle any complaints or legal issues. If you want to know how long we retain specific data, please contact us.
Who do we share your data with?
Your personal data is only used by us. We will never share your data with third parties.
Where do we store your data?
We process and store your data within the European Economic Area (EEA). If you have any questions about this, please feel free to contact us.
How secure is your data with us?
We have taken extensive measures to protect your data both organizationally and technically. Our systems and communication channels are secured to ensure your data does not fall into the wrong hands. Your data is safe with us. Additionally, access to your data is only given to authorized personnel. If you want more information about our specific security measures, please contact us.
What can you ask us to do?
Because we process your personal data, you have several rights. These rights are listed below:
Right to information
We must clearly explain what we do with your data and what control you have over it. That’s why this privacy policy describes in detail what data we collect and how we use it.
Right of access
You may request access to the personal data we hold about you at any time.
Right to correction
You may ask us to correct your data if it is incorrect or incomplete.
Right to object
You may object to the processing of your data if you disagree with how we handle it. This right especially applies to data used for direct marketing. You can let us know that you no longer wish to receive emails or personalized recommendations on our website.
Right to data portability
If you are a customer or have given consent to use your data, you may request that we provide your data in a digital format so you can transfer it to another organization.
Right to restriction
You may request that we restrict the use of your data. This means that in certain cases, we may only store your data but not use it.
Right to be forgotten
You may ask us to delete all personal data we hold about you. In some cases, we cannot or are not allowed to delete certain data. For example, we are required to retain some data for 7 years for tax purposes.
Right to file a complaint
You may file a complaint about how we handle your data. We would be happy to resolve any issues directly. You may also file a complaint with the Dutch Data Protection Authority. As a last resort, you may take your case to court. In that case, the court in the city of Utrecht will handle your complaint.
How to submit a request or complaint?
Send your request or complaint to us at contact@noorae.eu. We will process it within 30 days. If your request involves multiple issues or is complex, it may take longer, in which case we will contact you within 60 days. We may ask you to verify your identity to ensure you are the correct person.
What rules apply to this privacy policy?
Our privacy policy must comply with several legal requirements. These can be found in particular in the General Data Protection Regulation (GDPR). Dutch legal requirements also apply.
What cookies do we use?
You can decide what information we are allowed to use. If you’ve given us permission to personalize your profile based on your browsing and search behavior, we can tailor our website to make your experience easier and more personal. We do this with cookies. A cookie is a small text file placed on your device during your visit to our website.
We use the following types of cookies on our website:
functional cookies, such as session and login cookies to keep track of login sessions
anonymous analytical cookies, to understand how our website is visited using data such as visitor numbers, popular pages, and topics
non-anonymous analytical cookies, also to understand website visits through more detailed data
Specifically, we use the following cookies:
Google Analytics (anonymized – analytical cookies)
What do we do with minors' data?
Our website is not specifically aimed at minors. This means that if you are under the age of 18, you need parental or guardian consent to use our website. By visiting our site or webshop as a minor, we assume that you have obtained this consent.
Contact information
If you have any questions about our privacy policy, feel free to contact us by emailing contact@noorae.eu We are happy to help.